FAQ

General

• How high is your hotel?
  Hotel: 1117m
  Hauser Kaibling summit: 2015m
• What is the best way to get to your hotel by bus or train? Is there a bus connection? Hiking bus/ ski bus?
  By car: https://www.hoeflehner.com/Kontakt-Infos/Anreise-Infos/Anreise-mit-dem-PKW
• By train: We are happy to pick you up free of charge in Haus im Ennstal or in Schladming, from the train station.
  There is no public bus or hiking bus directly at the hotel. Our hotel-owned hiking taxis drive daily in summer to the guided hikes.
• Can you get up the mountain by car without any problems?
  The access road to the hotel is asphalted and has an average gradient of about 10%. Therefore, snow chains are compulsory in winter from the exit of the main road.
• Are dogs allowed in your hotel?
  Dogs are welcome in our hotel, we charge EUR 20,- per day without food (dog blanket, water bowl and paw station). Dogs are not allowed in the restaurant, bar or wellness area.
• Is there a cheap airport transport?
  We are happy to organise airport transport from Salzburg or Graz directly to the hotel.
• From when can I check in and until when do I have to vacate my room?
  On the day of arrival we guarantee your room from 15:00. You are welcome to check in earlier and leave your luggage - we will bring it to your room as soon as it is free. On the day of arrival you can use our wellness area from 1 pm and on the day of departure until 1 pm. The light lunch (from 13:00 to 16:00) is also included on the day of arrival. For an additional charge of EUR 15,- per person and day you can use the wellness area earlier or longer. On the day of departure, we kindly ask you to vacate your room by 11:00 a.m. at the latest. You are welcome to leave your luggage with us for the rest of the day.
• I have seen a cheaper offer at Hofer. Will I get the same price if I book directly with you?
  We only provide Hofer with a certain contingent with certain room categories. Furthermore, the service package of the Hofer offer is not identical to the services you receive if you book directly with us. For this reason, we cannot give you the same price that you would pay for the Hofer offer.
• Is your hotel child-friendly?
  Our hotel is a family-run business in its 3rd generation - which is precisely why family and the demand for a family holiday are very important to us. We offer excitement, fun and variety for your family holiday with nature as your entertainer. Your children are in good hands in our Bambiclub, while you relax and unwind in our Premium Alpine Spa. You will also find the Zwergerlbad for the little ones.
• Are children allowed in the wellness area?
  Children under 16 are welcome to use the indoor pool. Our alpine sauna village is a nude area and is open to children over the age of 16
• Can you give us a good price?
  We always offer our best prices on a daily basis, which we guarantee for 48 hours from the time the offer is made. The earlier you book, the better the deal - we don't offer last minute deals. We make sure that our prices are fair for all our guests, whether they are visiting us for the first time or have been our guests for many years.
• I read that you have a vacancy as .... How can I apply?
  Please send your application documents to [email protected]
• Are there any noise nuisances to be expected (e.g. from traffic)?
  On the days when we offer live music, it may be heard quietly in the rooms, directly above the hotel bar. Due to our location on the mountain at the edge of the forest, no other disturbances are otherwise to be expected.

Weddings:

We are planning our wedding, what all do we need to consider?
Please contact us for wedding enquiries with your name, telephone number, email address and your exact requirements. Our Partners:

Flower arrangements:

• Blumenstadl Schladming - Birgit Seggl - blumenstadl.at - 03687 81090

Photographer:

• Steinfisch - Astrid Steiner-Fischer - www.fotosteinfisch.at - 0664 13 50 277
• Shootingstar - Sibylle Sieder - shooting-star.at - 0664 164 90 83
• Master photographer Rene Strasser - www.renestrasser.at - 0664 28 18 473
• Special Moments - Harald Steiner - www.haraldsteiner.at - 0664 44 1 66 44

Hairdresser:

• Birgit Haberl - Haus im Ennstal - http://www.haarschnitt.cc/ - 0664 38 31 421
• Styling house - Haus im Ennstal - 03686 21 085

Registrar Haus im Ennstal:

• Mag. (FH) Klaus Gösweiner - 03686 2207 21 - [email protected]

Transfer/Shuttle:

• we work together with Taxi Heli - I will gladly send you the contact details - 0664 200 44 44